Welcome To Support! How Can We Serve You Today?
Find Answers To The Most Frequently Asked Questions Below (Click The "Downward Arrow" To See The Answers):
How Do I Join The Guitar Freedom Formula Or Other Courses?
To learn more about the Guitar Freedom Formula program and other courses available, please see this page: https://training.breakthroughguitar.com/gff-full-details
How Do I Login To My Courses?
Please locate your login credentials (username and password) in the email that was sent to you which contains your login information (the subject line will be similar to: "Your Login Info - (Course Name)".
Use your username and password to login to your members area here: https://members.breakthroughguitar.com/backstage
Alternatively, you can click the "Member Login" button at the top of this page. Then enter your username and password when you wish to access a course.
I Can't Login, What Should I Do?
Your password is automatically generated for you by the system, and should work without issue. However, passwords may appear not to work on occasion.
Almost always, a password issue arises from trying to manually enter the password or username you received in your email - into the login box. And since the passwords consist of random capital letters, special characters, and numbers, it can be quite easy to mis-type a password or login email (username).
That's why we highly recommend to "copy and paste" both your username and password into the login box. Here's how:
- Locate your username and password from the email that was sent to you in your "login info" email.
- Highlight the username and "COPY" it.
- Navigate to the login box on the page you're trying to login to.
- PASTE the username you previously copied into the "email" field.
- Go back to your email which contains your login info.
- Highlight and "COPY" your password.
- Navigate to the login box on the page you're trying to login to.
- PASTE the password you previously copied into the "password" field.
- Click the "log in" button.
When you follow these steps, you will be able to login successfully.
What Should I Do If I Forgot My Password?
If you are NOT logged into your Member's Area, then first, make sure you are on your member's area page here: https://members.breakthroughguitar.com/backstage
Next, click on a course to try to login. When the "login box" appears, click the "Forgot Password" link in the bottom right corner of the login box. Then follow the prompts to recover and/or change your password.
How Do I Change My Password?
When you are logged into your Member's Area, you can click the "person" icon at the top right of your screen to edit your profile. There, you will be able to edit or change your password.
Alternatively, if you are NOT logged into your Member's Area, then first make sure you are on your member's area page here: https://members.breakthroughguitar.com/backstage - then click on a course to try to login. When the "login box" appears, click the "Forgot Password" link in the bottom right corner of the login box. Then follow the prompts to recover and/or change your password.
I'm Enrolled In Multiple Courses. Where Should I Start?
If you have joined the Ultimate Lead Guitar Lightbulb Moment, Guitar Grid 101, and the Guitar Freedom Formula - or any combination of these courses, here's a general recommendation:
Start with the Ultimate Lead Guitar Lightbulb Moment. This course will focus on making your playing sound "musical" and "expressive" - all by focusing on one tiny area of the neck. And what you learn here applies no matter if you're playing chords, lead guitar, improvising, soloing, jamming, or even playing songs. The principles of how to sound musical, as well as the simple patterns you learn in this course will prepare you for the next course, Guitar Grid 101.
Guitar Grid 101 will show you a simple way to hit the right notes so.you can play and improvise in any key. After Guitar Grid 101, then it's time to move on to the Guitar Freedom Formula, as it contains more advanced material.
The Guitar Freedom Formula will expand on what you've learned from the previous courses, and extend your progress to total understanding and expressive freedom on the fretboard - covering the 5 skills areas of Freedom on the fretboard: Framework, Phrasing, Fitness, Harmony, and Rhythm. This gives you complete understanding of the fretboard, as well as the skills you need to be able to play nearly anything you set your mind to.
If you are not currently a member of the Guitar Freedom Formula, and you would like to learn more, then visit this page: https://training.breakthroughguitar.com/gff-full-details
Links or Audio Files Aren't Working. What Should I Do?
If links are not opening or audio files are not playing, then your browser cache or browser settings could be preventing the links or files from opening properly.
Please try a different browser (for example, if you are using Internet Explorer or Safari, please try Google Chrome). You can also try a different device (for example, if you are using a laptop, try using your phone (recommended)).
How Can I Make My Videos Load Faster?
Please look in the lower right hand corner of your video player. There, you will find a little "gear" icon. Click that icon, and you will see a list of numbers (these are quality settings for the video - and they affect how fast or slow the video loads). The higher this number, the slower the video will load. The lower the number, the faster your video will load. In order to get your video to load fastest, please select the lowest number (244p or 380p), then play your video again. You can adjust this setting as needed.
How Can I Turn Up The Volume On My Videos?
Look in the lower right corner of your video player. There, you will find a "stepped bars" icon. To change the volume of your video, you can click the different bars in this icon. To turn the volume down low, click the "shortest" bar on the left side of this icon. To turn the volume up to its maximum level, click the "tallest" bar on the right side of the icon. You can adjust this volume setting as needed.
What If I Have A Billing Question?
If you have a billing question, please email Support@BreakthroughGuitar.com to let us know how we can serve you. This will automatically create a special support ticket, just for you.
A student success specialist will personally follow up with you, and ensure that you are taken care of promptly. Your happiness and enjoyment are our number one priority.
How Do I Contact Support?
To contact support, please send and email to Support@BreakthroughGuitar.com
This will automatically create a support ticket just for you.