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FREQUENTLY ASKED QUESTIONS
To login to your account, you must first know your username and your password. To get that information, find the login email that was sent to the email you used when you signed up for a course or program. In that email will be your username, which is your email, and a unique password created at time of registration.
Once you have your email and password ready to enter, visit your Backstage Page below:
https://members.breakthroughguitar.com/backstage
On that page, there is a "Start Here" banner with a welcome video that can walk you through how to login to your account.
If you have any trouble logging in, be sure to double check the password you are using that you are inputting it 100% correctly, as it is not uncommon to mistake a letter, number or add a space to the password that will render it incorrect.
You may also reach out to support@breakthroughguitar.com if you need any assistance logging in.
Your password is automatically generated for you by the system, and should work without problems. However, passwords may not appear to work on occasion.
Almost always, a password issue arises from trying to manually enter the password or username you received in your email - into the login box. And since the passwords consist of random capital letters, special characters, and numbers, it can be quite easy to typo a password.
Be sure that you are entering your password correctly and this, surprisingly, resolves the majority of support inquires about the password not working.
Additionally, if you receive the alert "Invalid Login" that is a sign of one of two things has happened. It is either telling you that the password is being entered wrong OR it is telling you the password is invalid because you do not have access to that course. Be sure you're logging in to a course you have access to, or through our login page, to avoid this rare occurance.
If, for some reason, you still have trouble logging in, please send an email to support@breakthroughguitar.com and a Student Experience team member will assist you.
If you have forgotten your password, we can reset your password for you no problem.
Email us at support@breakthroughguitar.com and we will be sure to change your password and give you instructions to get logged in ASAP.
There are a few ways to quickly have your guitar questions answered.
The first way is to check our Instant Answers Vault by Clicking Here.
This vault is filled with answers to the most frequently asked guitar questions. The Instant Answers vault can also be found, any time, in our Free Mini-Courses section of our Backstage area.
The second way is to join our Breakthrough Guitar Super Group, a private community for Breakthrough Guitar Students. There, you will find our team and fellow students asking and answering guitar questions and more. You can join the Super Group by Clicking Here.
To cancel your subscription with Breakthrough Guitar, simply email us at support@breakthroughguitar.com with your name, your email and the reason you have chosen to cancel your account and we will help facilitate that for you.
If you do not wish to cancel your account, and just need help with logging in or with a question you have about your account, please don't hesitate to email us at support@breakthroughguitar.com and we'll be pleased to help answer your question and get you closer to your next Breakthrough on guitar.
To sign up for any course that you don't have access to, simply visit our Course and Membership catalog at the link below:
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Email us at support@breakthroughguitar.com
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